CIIC-Compliant Section Services* :

Overview

The Complaint Section of our Intelligence & Investigation Department serves as the first point of contact for individuals and communities seeking help regarding personal grievances, social issues, or criminal matters. This section ensures that every complaint is received, recorded, and acted upon in a fair, confidential, and systematic manner.

Objectives

• To provide a transparent and accessible platform for citizens to lodge complaints.

• To ensure timely and impartial investigation of each case.

• To address both personal issues (like harassment, fraud, property disputes, missing persons, etc.) and social issues (like corruption, public welfare violations, abuse, or community exploitation).

• To strengthen public trust through accountability and justice.

Types of Complaints Accepted

1. Personal Complaints – Related to individuals or families.

   • Domestic violence

   • Cyber harassment or fraud

   • Financial scams or cheating

   • Missing persons

   • Threats, blackmail, or defamation

2. Social Complaints – Affecting a community, institution, or public interest.

   • Corruption or misuse of public funds

   • Illegal land encroachments or environmental violations

   • Exploitation of workers, animals, or marginalized groups

   • Public safety and welfare issues

Process of Complaint Handling

1. Registration

   • Complaints can be filed online, in-person, or via email/post.

   • Each case receives a unique complaint number for tracking.

2. Verification & Preliminary Review

   • The section verifies the authenticity of the complaint and supporting documents.

   • Urgent or high-risk cases are escalated immediately for action.

3. Assignment to Investigation Unit

   • Based on the nature of the complaint, it is transferred to the relevant investigative division (e.g., cybercrime, social welfare, corruption, etc.).

4. Follow-Up & Feedback

   • Complainants are regularly updated on the status and progress of their case.

   • Feedback is collected after closure to ensure service improvement.

Confidentiality & Protection

• All complaints are handled under strict confidentiality.

• The identity of the complainant is protected unless legally required to disclose.

• Whistleblowers and witnesses are safeguarded under internal protection policies.

Citizen Support

• The Complaint Section also offers guidance and counseling on how to file effective complaints.

• For illiterate or digitally unskilled citizens, help desks are available for assisted filing.

• 24×7 Helpline Number and Email Support ensure that citizens can reach out anytime.

Impact

Since its establishment, the Complaint Section has:

• Helped resolve numerous personal disputes and social injustices.

• Acted as a bridge between the public and the investigation team.

• Encouraged citizen participation in transparency and accountability efforts.

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The Complaint Section is not merely a grievance portal—it is the voice of the people. It empowers citizens to stand against wrongdoing, promotes justice, and strengthens the foundation of ethical governance and social responsibility.

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* Terms & Conditions Apply